Our Commitment to Safer Gambling

Irwin Casino is operated by Galaktika N.V. under licence OGL/2024/169/0146 issued by the Curaçao GCB. Player wellbeing sits at the centre of how we design our platform. We follow prevention-first principles aligned with the work of the Responsible Gambling Council and provincial programs across Canada, and we publish the tools below so every player can stay in control of their time and money.

Our commitments to you are simple:

• Provide transparent, easy-to-use limits and self-exclusion controls inside every account.
• Stop marketing communications as soon as a player asks us to — or as soon as a self-exclusion is set.
• Refuse service to anyone under the legal gambling age and verify identity through robust KYC checks.
• Signpost confidential, professional Canadian support resources whenever a player needs them.

Recognising Problem Gambling — Warning Signs

Gambling-related harm rarely arrives all at once. It usually shows up as a pattern of small changes in mood, spending and behaviour. The list below describes evidence-informed signs that play may be drifting outside of healthy entertainment. If several apply to you or someone you care about, it is worth pausing and reaching out for support.

• Chasing losses — increasing stakes or session length to try to win back money already lost.
• Spending more than you intended, or returning to play after deciding to stop.
• Borrowing money, selling possessions or using funds set aside for bills to keep gambling.
• Hiding play from family or friends, or lying about how much time or money is involved.
• Feeling restless, irritable or anxious when not gambling or when trying to cut down.
• Sleep disruption, mood crashes after sessions, or persistent low mood the day after play.
• Neglecting work, school, family responsibilities or hobbies because of gambling.
• Gambling to escape stress, loneliness, grief or low mood rather than for enjoyment.
• Repeated failed attempts to cut back, stop or take a break.
• Feeling guilty, ashamed or hopeless about gambling habits.

Player Protection Tools

Every Irwin account ships with a complete toolkit you can use to plan, slow down or stop your play at any time. Lowering a limit takes effect instantly; raising one is subject to a 24-hour cooling-off period.

Underage Gambling Prevention

The minimum gambling age in Canada is 19 in most provinces and territories, and 18 in Alberta, Manitoba and Quebec. Irwin will not knowingly accept registrations or deposits from anyone below the legal age in their province. We verify date of birth and identity at registration through industry-standard KYC checks and may re-verify accounts at any time. Where an account is found to belong to a minor, it will be closed and any winnings forfeited; deposited funds will be returned to the original payment method after standard checks.

If a young person shares a household device, parents and guardians can add further protection:

• Install parental-control software such as Net Nanny, Qustodio or CyberPatrol.
• Enable family-mode and screen-time controls on iOS, Android, Windows and macOS.
• Keep payment cards and banking apps password-protected and out of shared use.
• Talk openly about the risks of gambling and the realities of long-term odds.

Help & Support Resources in Canada

Confidential support is available across Canada 24 hours a day. You do not need to wait for a crisis — reaching out early is a sign of strength. If you are in acute distress, the 988 Suicide Crisis Helpline is available by call or text anywhere in Canada.

Quick Self-Assessment

The questions below are adapted from the principles of the Problem Gambling Severity Index. They are not a clinical diagnosis — they are a starting point to reflect on your play. If you answer "yes" to two or more, consider speaking with one of the support organisations listed above.

1. Have you bet more than you could really afford to lose in the past 12 months?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. Have you gone back another day to try to win back money you had lost?
4. Have you borrowed money or sold anything to get money to gamble?
5. Have you felt that you might have a problem with gambling?
6. Has gambling caused you any health problems — including stress, anxiety or trouble sleeping?

How to Help a Family Member or Friend

Watching someone you care about struggle with gambling can feel isolating. The most helpful response is steady, non-judgemental and informed — not panicked. The points below come directly from the guidance of the Responsible Gambling Council and provincial support services.

• Choose a calm moment to start the conversation. Lead with concern, not accusation.
• Avoid lending money to cover gambling losses; doing so usually delays the problem rather than solving it.
• Share the helplines on this page — ConnexOntario and the provincial programs are confidential and free.
• Encourage practical first steps, such as setting deposit limits or activating a time-out on this site.
• Look after yourself. Several Canadian organisations offer dedicated support for the families of people experiencing gambling harm.
• In some provinces, family members can request a third-party voluntary self-exclusion through the regulator's program.

Disclaimer

The information on this page is provided for educational purposes and is not a substitute for professional medical or counselling advice. For confidential support, please contact one of the organisations listed above. To contact our internal responsible gaming team directly, email [email protected]. You can also read more about how we handle responsible-gaming data, our account closure rules, or contact our support team for help setting limits.